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What it is for
The support centre manages your help tickets with the ETSP team. Create tickets by category and priority, reply in thread and attach files. The Mr. ShiDao assistant can also auto-file tickets when it detects urgent issues.
Key features
- Ticket list with status and priority
- New ticket form with category, priority and attachments
- Threaded replies with file attachments
How to use it
- 1Check if your question is answered in the Platform Guide first
- 2Create a ticket with the clearest description you can
- 3Reply in the thread and watch for team responses