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Telegram & WhatsApp Integration

Bring your trained agent to the chat apps your community uses.

Route: /integrations/tg-whatsapp Open to everyone
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What it is for

A how-to guide for connecting a trained ETAI to Telegram and WhatsApp through a bridge (bot) you run on your side, so the agent answers from its own knowledge base inside chats.

Key features

  • How the bridge architecture works
  • Prerequisites checklist (API credentials, bot token, WhatsApp Business)
  • Four-step connection walkthrough
  • Security notes for API tokens

How to use it

  1. 1Copy your agent API token from Studio
  2. 2Create a bot on Telegram (BotFather) or prepare WhatsApp Business
  3. 3Point the bridge at your agent with knowledge access enabled
  4. 4Test with sample questions and verify answers come from your knowledge base

Tips

  • Never paste your API token into public chats or repositories
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